Addressing communities' expectations
Transparency, openness and dialogue form the basis of the constructive relations we seek to build wherever we operate worldwide. We aim to contribute to the economic and social development of our host communities.
Taking into consideration the expectations of communities near to our industrial sites is crucial to our business’s long-term future. Our worldwide goal is to increase positive fallout from our activities and reduce any negative effects.
Imerys’ experience shows that communities expect commitments from us. It also tells us that action is more efficient when it is managed locally. This is why our "Community Relations Protocol", adopted in 2007, formally delegates responsibility for those relations to the highest authority on each site. Under the protocol, which is published in seven languages, every operation must map its stakeholders and draw up action and continuous improvement plans. The protocol encourages proactive dialogue with stakeholders and demands that every admissible complaint be treated seriously.
In that framework, the Group’s operations have developed a great number of
projects such as contributing to local economic development, promoting education and training, and taking part in community improvement activities.